Why there’s no guarantee that Musk’s Twitter will resemble Dorsey’s

A lot of folks are saying they’re not going to leave Twitter, in the wake of Elon Musk’s acquisition of the social media platform, because Musk and its once and long-time CEO and cofounder Jack Dorsey aren’t very different: both are billionaires, tech-bros, libertarian and pro-cryptocurrencies. And they say that they did okay under Dorsey, so why wouldn’t we under Musk? I find this argument to only be partly acceptable. The other part is really two parts.

First, Twitter under Dorsey is significantly different because he cofounded the platform and nurtured through a few years of relative quiescence, followed by a middle period and finally to the decidedly popular platform that it is today. (I joined Twitter in the middle period, in 2008, when it was hard to say if the next person you were going meet in real-life was be on Twitter. Today the converse is true.)

Musk, however, is inheriting a more matured platform, and one whose potential he believes hasn’t been “fulfilled”. I’m not sure what that means, and the things Musk has said on Twitter itself haven’t inspired confidence. Both men may be evil billionaires but setting aside the sorts of things Dorsey supports for a moment, you’ve got to admit he doesn’t have nearly the persona, the reputation and the cult-following that Musk does. These differences distinguish these men in significant ways vis-à-vis a social media platform – a beast that’s nothing like EVs, spaceflight or renewables.

(In fact, if Musk were to adopt an engineer’s approach to ‘fixing’ whatever he believes he’s wrong with Twitter, there are many examples of the sort of problematic solutions that could emerge here.)

The second part of the “Musk and Dorsey are pretty much the same” misclaim is that a) Musk is taking the company private and b) Musk has called himself a “free-speech absolutist”. I’m not a free-speech absolutist, in fact most of the people who have championed free speech in my circles are not. Free-speech absolutism is the view that Twitter (in this context) should support everyone’s right to free speech without any limitations on what they’re allowed to say. To those like me who reject the left-right polarisation in society today in favour of the more accurate pro-anti democracy polarisation, Twitter adopting Musk’s stance as policy would effectively recast attempts to curtail abuse and harrassment directed at non-conservative voices as “silencing the right”, and potentially allow their acerbic drivel to spread unchecked on the platform.

Running Twitter famously affected Dorsey. Unless we can be sure that the platform and its users will have the same effect on Musk, and temper his characteristic mercuriality, Twitter will remain a place worth leaving.

Free-speech as an instrument of repression

One of the more eye-opening discussions on Elon Musk’s attempt to take control of Twitter, and the Twitter board’s attempts to defend the company from the bid, have been playing out on Hacker News (here and, after Twitter’s response, here) – the popular discussion board for topics related to the tech industry. The first discussion has already racked up over 3,000 comments, considered high for topics on the platform – but most of them are emblematic of the difference between the industry’s cynical view of politics and that of those who have much more skin in the game, for whom it’s a problem of regulation, moral boundaries and, inevitably, the survival of democracies. (Here is one notable exception.)

For example, the majority of comments on the first discussion are concerned with profits, Twitter’s management, the stock market and laws pertaining to shareholding. The second one also begins with a comment along similar lines, repeating some points made in the ‘All In Podcast’, together with an additional comment about how “one AI engineer from Tesla could solve Twitter’s bot and spam problem”. The podcast is hosted by Chamath Palihapitiya, Jason Calacanis, David Sacks and David Friedberg, all investors and entrepreneurs of the Silicon Valley variety. A stream of comments rebuts this one, but in terms of it being an engineering problem instead of the kind of place Twitter might be if Musk takes ownership.

There have also been several comments either along the lines of or premised on the fact that “many people don’t use Twitter anyway, so Twitter’s board shouldn’t deprive its shareholders of the generous premium that Musk is offering”. Not many people use Twitter compared to Facebook – but the platform is in sufficient use in India and in other countries for its misuse to threaten journalists, activists and protestors, to undermine public dialogue on important government policies, and to spread propaganda and misinformation of great consequence. Such a mentality – to take the money and run, courtesy of a business mogul worth $260 billion – represents an onion of problems, layer over layer, but most of all that those running a company in one small part of one country can easily forget that social media platforms are sites of public dialogue, that enable new forms of free speech, in a different country.

If Twitter goes down, or goes to Musk, which is worse, those who are nervous enough will switch to Mastodon (I have been running a server for three years now), but if this is an acceptable outcome, platforms like Twitter can only encourage cynicism when they seek to cash in on their identities as supporters of free speech but then buckle with something Muskesque comes calling. Thus far, Twitter hasn’t buckled, which is heartening, but since it is a private company, perhaps it is just a matter of time.

Another point that grates at me is that there seems to be little to no acknowledgment in the Hacker News discussions that there are constitutional limits to free speech in all democracies. (Again, there are nearly 4,000 comments on both discussions combined, so I could have missed some.) As Article 19(2) of the Indian Constitution reads:

(2) Nothing in sub-clause (a) of clause (1) shall affect the operation of any existing law, or prevent the State from making any law, in so far as such law imposes reasonable restrictions on the exercise of the right conferred by the said sub-clause in the interests of 4[the sovereignty and integrity of India], the security of the State, friendly relations with foreign States, public order, decency or morality, or in relation to contempt of court, defamation or incitement to an offence.

Musk has said he wants to take over Twitter because, in a letter he wrote to the company, it “will neither thrive nor serve [its free speech] societal imperative in its current form. Twitter needs to be transformed as a private company.” He also said separately that “having a public platform that is maximally trusted and broadly inclusive is extremely important to the future of civilisation”. Yet his own conviction in the virtues of free-speech absolutism has blinded him from seeing he’s simply bullying Twitter into changing its agenda, or that he is bullying its hundreds of millions of users into accepting his.

He also seems unable to acknowledge that “maximally trusted and broadly inclusive” – by which I’m not-so-sure he means both the far-left and the far-right should be allowed to mouth off, without any curbs – points only to one type of social media platform: one that is owned, run and used by the people (Mastodon is one example). As another point from the ‘All In Podcast’ was quoted on the forum: “The elites have somehow inverted history so they now believe that it is not censorship that is the favored tool of fascists and authoritarians, even though every fascist and despot in history used censorship to maintain power, but instead believe free speech, free discourse, and free thought are the instruments of repression.” It’s hard to tell which ‘free speech’ they mean: the one in both the US and India, where it is limited in ways that are designed to protect the safety of the people and their rights, or the lopsided one in Musk’s mind that free speech must be guaranteed in the absolute.

I have no interest in listening to the podcast – but the latter is entirely plausible: while keeping the rest of us occupied with fact-checking The Party’s lies, lodging police complaints against its violent supporters and protecting the rights of the poor and the marginalised, the ministers can run the country in peace.

Free speech at the outer limits

On January 12, Peter W. Wood, president of an American organisation called the National Association of Scholars (NAS), wrote an op-ed in the Wall Street Journal against attempts by one individual to prevent NAS from organising a conference on science’s reproducibility crisis.

As it turns out, the individual – Leonid Teytelman – has been fighting to highlight the fact that the conference is an attempt to use “the issue of scientific reproducibility as a Trojan horse to undermine trust in climate change research” (source), and that Wood’s claim to “hold to a rigorous standard of open-mindedness on controversial issues” extends only so far as upholding his own views, using the rest of his diatribe on the WSJ to slap down Teytelman’s contentions as an unfortunate byproduct of “cancel culture”.

We’ve all heard of this trope and those of us on Twitter are likely to have been part of one at some point in our lives. The reason I bring this up now is that Wood’s argument and WSJ’s willingness to offer itself as a platform together recall an important but largely unacknowledged reason tropes like this one continue to play out in public debates.

A friend recently expressed the same problem in a different conversation – that of India’s Central Civil Services (Conduct) Rules, 1964. These rules discourage government employees from commenting on government policies, schemes, etc. to the press without their supervisors’ okay or participating in political activities, and those who disobey them could be suspended from duty. However, public opposition to India’s new Citizenship (Amendment) Act, 2019, has been so pronounced that there appears to be renewed public acknowledgment of the idea that the right to protest is a fundamental right, even if the Constitution doesn’t explicitly encode it as such.

So after the government sought to use the CCS Rules to prevent its staff from participating in protests against itself, the Tripura high court ruled that simply showing up at protests doesn’t constitute a ‘political activity’ nor does it cede sufficient ground for suspension, dismissal, arrest, etc. This was obviously heartening news – but there was a catch.

As my friend, who is also a government employee, said, “Civil servants becoming openly political is harmful for the country. Then one doesn’t even have to maintain a façade of neutrality, and the government can’t run if it is busy quelling open rebellion in offices.” That is, to maintain a democracy, its outermost borders must be organised in a non-democratic system – a loose, but not unrecognisable, analogue of the argument that free speech and the slice of freedom it stands for cannot be absolute.

To quote from Laurie Penny’s timeless essay published in 2018, “Civility” – and its logics – “will never defeat fascism” or, presumably, its precursors. Freedom has borders and they are arbitrary by design, erected to keep some actors out even if those on the inside may agitate for unlimited freedom for everyone, and aspire to change their opponents’ minds through reason and civil conduct alone. The borders prevent harm to others and keep people from instigating violence – as the first amendment to the Indian Constitution, under Article 19(2), reminds us – and they just as well entitle us to refuse to debate those who won’t play by the same rules we do.

The liberal democrat’s conceit in this regard is two-pronged: first, that all issues can be resolved through reason (not limited to or necessarily including science), debate and civil conduct alone; second (this one more of a self-imposed penance), that one is obligated to engage in debate, and more generally that to disengage – from debate or from public life – is to abdicate one’s duties as a citizen. So the option to refuse to engage in debate might offend the liberal democrat’s commitment to free speech – for herself as well as others – but this ignores the fact that free speech itself can be productive or liberating only within the borders of democracy and not beyond its outer limits, where the fascists lurk.

And unless we imbibe these limitations and accept the need to disengage or boycott when necessary, we will remain trapped in our ever-expanding but never-breaking circular arguments and argumentative circles.

In the present case, Teytelman tried to expose the NAS as a threat to public trust in climate science but failed, thanks in large part to the WSJ’s ill-founded decision to offer itself as a broadcast channel for Wood’s tantrum. Perhaps Teytelman has more fight left in him, perhaps others do too, but the time will come when the appeals to reason alone will have to cease, and more direct and pragmatic means, equipped especially to disrupt the theatre of fascistic behaviour – part of which is the conflation of ignorance and knowledge and often manifests in the press as ‘he said, she said’ – will have to assume centerstage. (I.e. The WSJ can’t solve the problem by next inviting Teytelman to write a one-sided piece.)

Gwyneth Paltrow’s Goop is a more pertinent example. Goop trades in specious ‘alternatives’ to treat made-up diseases. But in spite of what one professor of law and public health acknowledged to be “immediate and widespread … backlash by health-care professionals and science-advocates”, and what many science journalists celebrated as inspirational examples of good communication, the company is set to launch its own Netflix show (more of an infomercial) on January 24. Note that as of December 2019, Netflix had 158 million paying subscribers.

It’s time to stop playing nice, and to stop playing this as individuals. Instead, science communicators – especially those committed to beating back the tentacular arms of pseudoscience and organised disempowerment (à la organised religion) – should respond as a community. While one group continues to participate in debates if only to pull some of the more undecided people away from ‘evil in the guise of good’, another must demand that the video-streaming platform cancel its deal with Goop.

(We could also organise a large-scale boycott of Goop’s products and services but none of the buyers and sellers here seem to want to change their minds.)

Responding this way is of course much harder than simply calling for violence, and quite painful to acknowledge the grossly disproportionate amount of effort we need to dedicate relative to the amount of time Paltrow probably spent coming up with Goop’s products. And in the end, we may still not succeed, not to mention invite similar protests from members of the opposite faction to our doorsteps – but I believe this is the only way we can ever succeed at all, against Goop, NAS and anything else.

But most of all, to continue to engage in debates alone at this time would be as responsible a thing to do as playing fiddle while the world burns.

What’s common to #yesallwomen, scripta manent, good journalism and poka-yoke?

Featured image credit: renaissancechambara/Flickr, CC BY 2.0.

I’m a big fan of poka-yoke (“po-kuh yo-kay”), a Japanese quality control technique founded on a simple principle: if you don’t want mistakes to happen, don’t allow opportunities for them to happen. It’s evidently dictatorial and not fit for use with most human things, but it is quite useful when performing simple tasks, for setting up routines and, of course, when writing (i.e. “If you don’t want the reader to misinterpret a sentence, don’t give her an opportunity to misinterpret it”). However, I do wish something poka-yoke-ish was done with the concept of good journalism.

The industry of journalism is hinged on handling information and knowledge responsibly. While Article 19(1)(a) of the Indian Constitution protects every Indian citizen’s right to free speech (even if multiple amendments since 1951 have affected its conditionality), good journalists can’t – at least ought not to – get away with making dubious or easily falsifiable claims. Journalism, in one sense, is free speech plus a solid dose of poka-yoke that doesn’t allow its practitioners to be stupid or endorse stupidity, at least of the obvious kind. It must not indulge in the dissemination of doltishness irrespective of Article 19(1)(a)’s safeguarding of the expression of it. While John/Jane Doe can say silly things, a journalist must at least qualify them as such while discussing them.

Not doing that would be to fall prey to false balance: to assume that, in the pursuit of objectivity, one is presenting the Other Side of a debate that has, in fact, become outmoded. With that established: On January 5, The Quint published an opinion piece titled ‘Bengaluru Shame: You Can Choose to Be Safe, So Don’t Blame the Mob’. It was with reference to rampant molestation on the streets of Bengaluru of women on the night of December 31 despite the presence of the police. Its author first writes,

Being out on the streets exposes one to anti-social elements, like a mob. A mob is the most insensitive group of people imaginable and breeds unruly behaviour. As responsibilities are distributed within the group, accountability vanishes and inhibitions are shed.

… and then,

When you step out onto the street, you are fraught with an incumbent risk. You may meet with an accident. That’s why there are footpaths and zebra crossings. You may slip on the road if it is wet! Will you then blame the road because it is wet? This is the point I’m making: Precautions and rights are different things. I have a right to be on the roads. And I can also take the precaution to walk sensibly and not run in front of the oncoming traffic.

Because traffic and the mob are the same, yes? The author’s point is that the women who were molested should have known that there was going to be an unruly mob on the streets at some point and that the women – and not the mob or the police – should have taken precautions to, you know, avoid a molestation. The article brings to mind the uncomfortable Rowan Atkinson skit ‘Fatal Beatings’, where the voice of authority is so self-righteous that the humour is almost slapstick.

The article’s publication promptly revived the silly #notallmen trend on Twitter, admirably and effectively panned by many (of the people I follow, at least; if you aren’t yet on the #yesallwomen side, this by Annie Zaidi might change your mind). But my bigger problem was with a caveat that appeared atop the article on The Quint some time later. Here it is:

It has been brought to our attention by readers that the following “endorses” opinions that The Quint should not be carrying. While we understand your sentiments, and wish to reiterate that our own editorial stand is at complete variance with the views in this blog, … we also believe that we have a duty of care towards a full body of readers, some among whom may have very different points of view than ours. Since The Quint is an open, liberal platform, which believes in healthy debate among a rainbow of opinions (which saves us from becoming an echo chamber that is the exact opposite of an open, liberal platform), we do allow individual bloggers to publish their pieces. We would be happy to publish your criticism or opposition to any piece that is published on The Quint. Come and create a lively, intelligent, even confrontational, conversation with us. Even if we do not agree with a contributor’s view, we cannot not defend her right to express it.

(Emphasis added.) Does The Quint want us to celebrate its publishing opinions contrary to its own, or to highlight the possibility that The Quint isn’t really paying attention to the opinions it holds, or to notice that it is irresponsibly publishing opinions that don’t deserve an audience of thousands? It’s baffling.

Look at the language: “Lively” is fine, as is “confrontational” – but the editors may have tripped up in their parsing of the meaning of ‘intelligent’. They are indeed right to invite an intelligent conversation but the intent should have been accompanied by an ability to distinguish between intelligence and whatever else; without this, it’s simply a case of a misleading advertisement. Moreover, I’m also irked by their persistence with the misguided caveat, which, upon rereading, reinforces a wrong message. I’m reminded here of the German existentialist Franz Rosenzweig’s thoughts on the persistence of the written word, excerpted from a biography titled Franz Rosenzweig and Jehuda Halevi: Translating, Translations, and Translators:

Permanence depends more upon whether a word reaches reception or not, and less upon whether it is spoken or written. But the written word, because captured in a visible physicality, does offer a type of permanence that is denied to the spoken word. The written word can be read by those outside the “intimacy” of two speakers, such as letter writers; or of the “one-way intimacy” that arises between one speaker, such as the bookwriter and many readers. The permanence inherent in the written word is framed within boldness and daring on the part of the speaker: translated or not, there is a thereness to the written word, and this thereness is conducive to replay for the hearer through rereading.

TL;DR: Verba volant, scripta manent.

The Quint article was ‘engaged with’ at least 10,300-times at the time this post was written. Every time it was read, there will have been a (darkly) healthy chance of convincing a reader to abdicate from the decidedly anti-patriarchic #yesallwomen camp and move to the dispassionate and insensitive #notallmen camp. A professing of intelligence without continuous practice will every now and then legitimise immature thinking; a good example of one such trip-up is false balance. This post itself was pretty easy to write because it used to happen oh-so-regularly with climate change (and less regularly now): in both cases today, there is an Other Side – but it is not in denying climate change or refuting #yesallwomen but, for example, debating what the best measure could be to mitigate their adverse consequences.